Our 4 Step Support Process
We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question, or speak to one of our UK based specialists, we have provided the relevant details below. To start please follow our 4-step process below...
Step 1 – Are there any current issues?
While we aim to have all systems operational 24 hours a, day 7 days a week there can sometimes be unexpected outages or scheduled maintenance. Before contacting customer support, please view our system status pages to see if there are any known issues.
Step 2 – Knowledgebase & Self help
The majority of customers find the answer they are looking for in our knowledgebase, without the need for a phone call. Login to your control panel or visit our self-help guides for things like Email setup guides, FTP instructions and domain name validation.
Step-3 – Ask us a question
Our UK based support team are available to answer your queries via the helpdesk 24 hours a 7 days a week. Click the link below, login to your control panel then simply select Support and ask us a question, we will get back to your query as soon as possible.
Step 4 – Call us
You can contact us by phone during business hours (Monday – Friday 09:00 until 17:30). Our UK based support team will be happy to help. Please have your customer number ready and your security question it really helps to speed up your query.